Last updated: July 2026
Right of Withdrawal for Consumers
Consumers (within the meaning of German law, § 13 BGB) purchasing digital products (software, licenses, add-ons) through this website generally have the following statutory right of withdrawal.
Withdrawal Notice
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform me,
Patrick Mortara
Martin-Luther-Straße 20
60316 Frankfurt, Germany
Email: pm@mortara.org
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, although it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, I will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which I received notice of your withdrawal.
I will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.
If the purchase was processed through a payment provider acting as merchant of record (e.g. Paddle), the refund will be processed through that provider.
Early Expiration of the Right of Withdrawal
For contracts involving the supply of digital content that is not delivered on a physical medium (e.g. downloadable software licenses), your right of withdrawal expires early if
- you have expressly agreed, at the time of ordering, that performance of the contract may begin before the withdrawal period has expired, and
- you have acknowledged and confirmed that, by giving this consent, you lose your right of withdrawal.
This consent and the confirmation of acknowledgment are obtained expressly as part of the ordering process.
In practice, this means: Your right of withdrawal expires upon the first activation of the software using the license key you purchased. Until that point — and within the 14-day withdrawal period — you may withdraw from the contract as described above. No further, voluntary right of exchange or return is granted beyond this statutory right.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Patrick Mortara
Martin-Luther-Straße 20
60316 Frankfurt, Germany
Email: pm@mortara.org
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following software/license (*):
_________________________________
Ordered on (*) / received on (*): _________________________________
Name of consumer(s): _________________________________
Address of consumer(s): _________________________________
Order number: _________________________________
Signature of consumer(s) (only if this form is notified on paper): _________________________________
Date: _________________________________
(*) Delete as appropriate.
Statutory Warranty Rights Remain Unaffected
Regardless of the right of withdrawal, your statutory warranty rights in the event of defective software remain unaffected. For further information, please see our Terms and Conditions.
No Right of Withdrawal for Businesses
The right of withdrawal described above applies exclusively to consumers (§ 13 BGB). If you conclude the contract as a business (§ 14 BGB), no statutory right of withdrawal exists.
Subscriptions
For the first payment of a subscription, the right of withdrawal described above applies accordingly, including early expiration upon first activation. Cancellation of an ongoing subscription is governed by Section 6 of our Terms and Conditions.