Refund policy

Refund Policy

Last updated: July 2026

We want you to be satisfied with your purchase. If you experience a problem with our software, please contact us first—we will do our best to resolve the issue.

1. Eligibility for Refunds

Refund requests may be submitted within 14 days of the original purchase date.

To be eligible for a refund:

  • the purchase must have been made through an authorized sales channel;
  • the request must be submitted within the refund period;
  • a brief explanation of the reason for the refund should be provided.

2. Non-Refundable Purchases

Refunds may be declined in cases including, but not limited to:

  • repeated refund requests for the same product;
  • abuse of the refund policy;
  • fraudulent purchases;
  • chargeback abuse;
  • purchases made through unauthorized resellers.

3. Technical Issues

If a refund request is based on a technical problem, we encourage you to contact our support team first.

If we are able to provide a solution within a reasonable time, a refund may not be necessary.

4. Subscriptions

Subscriptions may be cancelled at any time.

Cancellation prevents future renewals but does not automatically result in a refund for payments already made.

Refund requests for subscription payments are evaluated under the same conditions described above.

5. Merchant of Record

Where purchases are processed by a Merchant of Record (such as Paddle), refunds are issued through that provider in accordance with their payment procedures.

6. Effect of Refund

If a refund is approved:

  • the corresponding software license may be deactivated;
  • access to subscription services may be terminated;
  • the customer must discontinue use of the refunded software.

7. Contact

Refund requests can be submitted via the contact information provided on this website.

Please include:

  • your order number,
  • the email address used for the purchase,
  • a short description of the issue.

We aim to review refund requests as quickly as possible.